It's inevitable , at some point your gear is going to need to be serviced. Before sending anything off to the manufacturer, which is about 6 months without a camera, find a reputable repair center in your area. You'll be lucky to find 2 maybe 3 in Chicago anymore since the demise of the store front camera shop are on the decline. My Nikon D800E needed to have the cable release port serviced, eye piece shutter fixed and the little plastic window that covers data read out for shutter speed,ISO Etc was cracked.
I found Mid States at 29 E Madison , suite 1201 in Chicago. Alex, the trusted repair tech, speaks very nice Russian and not so very nice english. It's 75 dollars for an estimate, deductible from the repair fee which you pay up front.I've been with out a camera for 3 week now, simply because Nikon, in New York can't get parts from Nikon in Japan who can't make them fast enough. I got a call to day, "It is done".....$393. Mind you I don't live down town Chicago, so I have to drive 50 miles one way, $18 for parking and 50 miles home , each time I have to approve or pay for something. Tomorrow will be my 4th trip.
A little out of the way to get to BUT, there aren't that many "Certified Technicians" left in Chicago that handle repairs. http://www.camera-repair.com
Another player rising on the horizon in a dwindling market for photographic retailers is ProCam. Located just outside the Fox Valley mall in Aurora Illinois, Procam has set up shop in the building Wolf camera had. Granted this building has housed Lion Photo, which morphed into Wolf camera which got mismanaged and the whole chain went down, and was just recently acquired by a holding company. This holding company also acquired Calumet Camera wihich fell into Chapter 11, temporarily closed their doors and reorganized under the auspice of a holding company. They have since reopened, under the Calumet Photographic name, and a good deal of the "Ritz" photo centers have reopened to try and capitalize on the photo processing and branding already in place.
ProCam, whose parent company or home office located in Michigan, caters to the high end or pro photographer, gear rental but no photo processing. Many of the staff at Procam are former employees of Calumet Camera which offers a comfort zone of buying from someone you have done business with before only under the roof of a different company. This isn't Sam's club "All in a box" photographic gear. How ever the beginner is welcomed, encouraged and offered classes at the store to make putting down the "Cell Phone" Camera and picking up a DSLR and joining the world of high quality photographs. Well worth your time to talk shop, browse,sign up for a class or buy some new gear.